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Privacy Policy

PRIVACY POLICY

​Last Updated: May 19, 2026

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NorthStar Auto Glass (“NorthStar,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you visit our website, request a quote, contact us, schedule service, or use our services.

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By using our website or submitting information to us, you agree to the practices described in this Privacy Policy.

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1. INFORMATION WE COLLECT​

We may collect information you voluntarily provide to us, including:

  • Name

  • Phone number

  • Email address

  • Service address, city, or general location

  • Vehicle information, such as year, make, model, VIN, license plate, or insurance-related details if provided

  • Photos of vehicle glass damage

  • Appointment details and service requests

  • Payment or invoice information

  • Any other information you submit through our website, quote form, text message, phone call, email, or other communication

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We may also automatically collect certain information when you visit our website, including:

  • IP address

  • Browser type

  • Device type

  • Pages visited

  • Date and time of visit

  •  Referring website

  • Website usage data

  • Cookies, pixels, or similar tracking technologies

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2. HOW WE USE YOUR INFORMATION

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We use the information we collect to:

  • Respond to quote requests

  • Contact you about your auto glass service

  • Schedule, confirm, or update appointments

  • Provide windshield repair, windshield replacement, and other auto glass services

  • Prepare estimates, invoices, and receipts

  • Process payments

  • Communicate by phone, text message, email, or other methods you provide

  • Improve our website, advertising, customer service, and business operations

  • Prevent fraud, protect our business, and maintain security

  • Comply with legal, tax, accounting, insurance, or regulatory obligations

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3. TEXT MESSAGES AND PHONE COMMUNICATIONS

If you provide your phone number, you agree that NorthStar Auto Glass may contact you by phone call or text message regarding your quote request, appointment, service updates, payment, or customer support.

Message and data rates may apply. You may opt out of non-essential text messages by replying “STOP.” However, we may still contact you as needed for active service requests, appointments, invoices, or legally required communications.

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4. COOKIES, ANALYTICS, AND ADVERTISING

Our website may use cookies, pixels, analytics tools, and advertising technologies to understand website traffic, improve user experience, and measure advertising performance.

We may use third-party services such as website hosting platforms, analytics providers, online advertising platforms, form tools, scheduling tools, payment processors, or customer communication tools.

These third parties may collect or receive information from our website and other online sources to provide measurement services, show ads, or improve performance.

You can usually adjust your browser settings to refuse or delete cookies. Some website features may not work properly if cookies are disabled.

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5. HOW WE SHARE INFORMATION

We do not sell your personal information for money.

 

We may share information with trusted third parties only as needed to operate our business, including:

  • Website hosting providers

  • Form and scheduling tools

  • Payment processors

  • Invoicing or accounting tools

  • Customer communication tools

  • Advertising and analytics platforms

  • Insurance companies, if applicable to your service request

  • Vendors, suppliers, or technicians involved in completing your auto glass service

  • Legal, tax, accounting, or business advisors

  • Government authorities or law enforcement if required by law

  • We only share information as reasonably necessary for business, service, legal, safety, or operational purposes.

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6. PAYMENT INFORMATION

If you make a payment, your payment may be processed by a third-party payment processor. NorthStar Auto Glass does not intentionally store full credit card numbers on our website. Payment processors handle payment information according to their own privacy and security policies.

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7. PHOTOS AND VEHICLE INFORMATION

If you submit photos of your vehicle, windshield, windows, damage, VIN, or other vehicle details, we use that information to evaluate the service request, prepare a quote, order parts, complete the job, and maintain business records.

Please avoid sending unnecessary personal items or sensitive information in photos.

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8. HOW WE PROTECT YOUR INFORMATION

We take reasonable steps to protect the information we collect from unauthorized access, misuse, loss, disclosure, alteration, or destruction.

However, no website, internet transmission, email, text message, or electronic storage system is completely secure. We cannot guarantee absolute security.

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9. HOW LONG WE KEEP INFORMATION

We keep personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business records, resolving disputes, complying with legal obligations, and protecting our rights.

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10. YOUR PRIVACY CHOICES

Depending on where you live and which privacy laws apply, you may have the right to:

  • Request access to personal information we have about you

  • Request correction of inaccurate information

  • Request deletion of certain personal information

  • Opt out of certain targeted advertising or data sharing practices

  • Ask questions about how your information is used

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To make a privacy request, contact us using the information listed below.

We may need to verify your identity before completing certain requests.

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11. CHILDREN’S PRIVACY

Our website and services are intended for adults and vehicle owners or authorized customers. We do not knowingly collect personal information from children under 13. If we learn that we collected information from a child under 13, we will take reasonable steps to delete it.

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12. THIRD-PARTY LINKS

Our website may contain links to third-party websites, platforms, or services. We are not responsible for the privacy practices, content, or security of third-party websites. Please review their privacy policies before submitting information to them.

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13. DO NOT TRACK SIGNALS

Some browsers offer “Do Not Track” signals. Our website may not currently respond to these signals. You can manage cookies and tracking through your browser settings or other available privacy tools.

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14. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. When we make changes, we will update the “Last Updated” date at the top of this page. Your continued use of our website after changes are posted means you accept the updated Privacy Policy.

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15. CONTACT US

If you have questions about this Privacy Policy or want to make a privacy request, please contact us:

NorthStar Auto Glass
Email: northstarautoglassdfw@gmail.com
Phone: (214) 927-4145
Service Area: Dallas-Fort Worth, Texas and surrounding areas
 

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